What is Billboard.biz?
Billboard.biz is the online home for Billboard subscribers and music industry professionals. The site features breaking news, complete listing of charts, with special coverage of Radio, Legal and International as well as Brand Marketing, Digital and Mobile entertainment, with other music industry information -- as well as the weekly contents of our print magazine. Unlike Billboard.com, the Billboard.biz site covers the global music entertainment business for professionals.
How do I subscribe to Billboard.biz?
Subscription options for Billboard.biz and our other products are available at http://www.billboard.biz/subscribe.
If you are a current subscriber of the Billboard Magazine, you can receive complete access to Billboard.biz by activating your online account. If you haven't already set up a Billboard.biz login username and password, click here to activate your online account now.
As a current Billboard subscriber, do I have access to the Billboard.biz website?
Billboard subscribers receive complete access to Billboard.Biz.
If you haven't already set up a Billboard.biz login username and password, click here to activate your online account now.
How do I log into my Billboard.biz online account?
If you already have a Billboard.biz username and password, just log in.
If you haven't already set up a Billboard.biz login username and password, click here to activate your online account now.
Does my Billboard subscription include access to your online archives?
Beginning April 30, 2005, paid subscriptions to Billboard will include online access to the complete Billboard Archives at no additional charge. Billboard's archive database gives you access to Billboard articles dating back to 1991, weekly charts back to 1984, and year-end charts back to the 40's.
If you haven't already set up a Billboard.biz login username and password, click here to activate your online account now.
What is Entertainment Law Weekly?
Entertainment Law Weekly is the only entertainment law newsletter dedicated to the global music and entertainment industries. Reported and edited by Billboard's worldwide team of experts, Entertainment Law Weekly brings you insights and analysis you won't find anywhere else. For additional information and subscription options, please visit www.entertainmentlawweekly.com.
As a Billboard subscriber, do I receive access to Entertainment Law Weekly?
Billboard subscriptions do not include access to Entertainment Law Weekly but discounted rates are available to subscribers. If you are a Billboard subscriber and are interested in finding out more about our discounted offers, please email us at info@billboard.com.
What is Billboard Chart Alert?
Chart Alert provides your first look between the bullets with insights on the week's biggest chart stories every Wednesday morning. For additional information and subscription options, please visit www.billboardchartalert.com.
As a Billboard subscriber, do I receive access to Chart Alert?
Billboard subscribers, by activating your online account, will receive complete access to Chart Alert including a weekly reminder delivered to your email inbox every Wednesday morning.
If you have already activated your online account and are not receiving the weekly Chart Alert email reminder, please click here to contact customer service.
Individuals not subscribing to Billboard can subscribe to Chart Alert separately by clicking here.
As a Billboard subscriber, do I receive access to Billboard Radio Monitor?
Billboard subscriptions do not include access to Billboard Radio Monitor. For more information, please visit www.billboardradiomonitor.com
How should I report error messages or other technical problems?
Please email us at info@billboard.com. If you're encountering error messages or any other kind of technical problem on the website.
Please include a detailed description of exactly what's happening.
I'm having trouble logging in. What should I do?
If you are being sent back to the login page or homepage after submitting your username and password but you're not getting any error message, or if you are able to log in, but are continually logged out and asked to log back in:
Make sure your Internet Security Software or 'firewall' is NOT blocking Cookies from this website.
In order to log into this website, your internet browser must be able to accept all cookies from Billboard.biz and from vnuemedia.com.
Most common internet security or 'firewall' programs, (like Norton Internet Security etc.) block cookies.
If you're running security or 'firewall' software, please check the settings to make sure that cookies from these websites (Billboard.biz and vnuemedia.com) are not being blocked, or turn your security program off while using this website.
Keep in mind that once you've adjusted your security software settings, or have turned your security program off, you may need to completely close out of your internet browser and restart it before trying to log in again.
If you are an active subscriber, and you're getting an error message, or being asked to sign up, or are experiencing something else that's strange, email us at info@billboard.com and give us a detailed description of what you're experiencing. If you're getting an error message, let us know what it says and exactly where you're getting it.
I've forgotten my username and password. What should I do?
If you're a Billboard.biz subscriber, and you've forgotten your login username or password, email us at info@billboard.com.
How can I update personal info, shipping address or billing info online?
If you already have a login username and password for this site, log in, then go to the 'Manage Account' page.
You can update your personal info, shipping address, or billing address there.
If you haven't already set up a Billboard.biz login username and password, click here to activate your online account now.
When is the website updated (charts, articles, etc.)?
Breaking news is posted every day, throughout the day on the Billboard.biz website. Be sure to check frequently for updates.
Billboard charts are updated weekly, on Thursday mornings by noon Eastern Standard Time (9am Pacific).
Articles and features from Billboard magazine are updated weekly, on Fridays by 3pm Eastern Standard Time (noon Pacific time).
How can I purchase back-issues or special Collector's issues of Billboard, or other Billboard merchandise? Click here to order Billboard issues or merchandise.
I'm not a Billboard subscriber. Do you offer any free charts or articles on the website?
Lots of music news and portions of our most popular charts are available free on http://www.billboard.com
Do you offer music for sale or download on your website?
Sorry - we do not currently sell CDs or music downloads.
How can I contact Billboard editorial?
You can contact our editorial staff by emailing shan@billboard.com.
How can I contact Billboard's ad sales department? Click here to contact our ad sales staff.
How can I contact Billboard's chart research group? Click here for information on how to contact Billboard's Chart Research department.
I have a question about a Billboard conference or event. Who should I contact? Click here for information on upcoming Billboard conferences or events.
I have a question about the Billboard Song Contest. Who should I contact? Click here for the Billboard Song Contest page. If you can't find answers to your questions there, please contact:
How can I receive the Billboard Bulletin e-Newsletter?
Providing daily news coverage of the international music business, the Billboard Bulletin e-Newsletter is now an integral part of a paid Billboard subscription.
Subscribers receive the Bulletin in their email inbox each business day.
If you are a Billboard subscriber with active online access and you are not receiving your daily Bulletin email, please email info@billboard.com.
In your email, please include the complete subscriber name as it appears on the mailing label of the Billboard magazine.
How can I unsubscribe from a Billboard.biz email newsletter?
To unsubscribe from an email newsletter, just follow the instructions at the bottom of the newsletter.
*Please note: If you are a paying subscriber to Billboard, unsubscribing from the free email newsletter will NOT cancel your Billboard subscription. To cancel a Billboard subscription, please email us at info@billboard.com.
Who should I contact with any questions about print delivery of my Billboard magazine?
If you have any questions about mail delivery of the print issue of Billboard each week, please contact our print subscription center at billboard@espcomp.com or 1-800-562-2706, or 818-487-4582.
How can I cancel a subscription?
To cancel a subscription at any time, please email us at info@billboard.com.
I'm a group subscriber, what will I receive?
Please contact the Billboard group subscription administrator at your company for more information.
