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When does news appear on the site?
Stories are posted 24/7. We use a combination of staff and wire stories to stay on top of breaking news. International news comes direct from London during European business hours. The New York bureau posts breaking news early in the U.S. news cycle. Contents of the Reporter's print edition usually are available Sunday-Thursday nights by 11 (PT). Much of Friday's news that appears in the Monday print edition goes online Friday.
Do you put all of the paper's news on the site?
The complete news content of the print edition is posted -- and then some. We often include staff stories that didn't appear in the paper because of space limits. Some stories are posted in longer versions than in the paper. Stories are updated, replaced or removed as events warrant.
Why do I have to pay to read complete stories?
Unlike mass-media sites, we offer specialty information for a professional audience. The site's fees reflect the relatively small audience for this sort of information. We are dedicated to providing a high-quality news product for both online subscribers and non-subscribers.
 View premium subscription information
What about special issues?
We post special reports and features on the relevant news page, sometimes with expanded and online-only stories. The Film, Television, International and Music news areas all have a standing Features page where reports are available. You can also check the In Depth page for recent features. Some larger special reports -- such as Cannes, Sundance and Academy Awards -- are posted in their own areas. Premium subscribers can always find special and feature stories through the site archives.
View calendar of upcoming features/reports
When are boxoffice grosses available?
Boxoffice estimates are available Sunday about 11 a.m. (PT). The full boxoffice estimate story is available later in the day. The final boxoffice story is posted Monday evening, although key numbers are updated as soon as they're available mid-afternoon. Online subscribers have access to an expanded version of the boxoffice chart that appears in print.
View the Boxoffice page
When are TV ratings posted?
Overnight TV ratings can be found on the homepage and TV news page weekday mornings Pacific Time. Look for a chart and a news story; they are updated later in the day. The week's primetime ratings story goes up Tuesday afternoon.
Go to Television news page
Can you help me get in touch with ...?
Sorry, we do not provide contact information for entertainment industry figures. Email requesting this information will not get a reply. The Hollywood Creative Directory provides contact information for companies and executives.
Read about Hollywood Creative Directory
How can I learn about the business?
Visit the Hollywood 101 section of our message boards. Industry veterans often will take the time to answer questions posted there.
Hollywood 101 discussion
Message boards
Internet resources
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Why am I having trouble logging in?
(For subscribers) Ensure that your browser has not been set to reject cookies (this can be checked under "preferences"). If you are behind a corporate firewall, you may need to ask the IT department to permit the cookies.
What are cookies and why do I need them?
A cookie is a small piece of information sent by a Web server to a browser so it can later be read back from that browser. We use this feature for navigation, giving subscribers continuous access from page to page while logged in. A cookie cannot be used to get data from your hard drive, get your email address or view sensitive information.
Why am I not seeing ... ?
You may have an out-of-date browser that is not properly reading our graphics or content. Use the latest version of your browser. Clearing the browser cache resolves problems of outdated content -- our site is always up to date.
Do you have a technical support line?
If you experience a problem with a specific feature of our Web site, please report it. Sorry, we cannot help with Internet connection issues or other problems specific to your computer. Online subscribers in need of support should contact customer service.
Contact the editors
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